Terms of Service

1. Acceptance of Terms

By accessing or using the Moro Gelato website and services, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, you may not access or use our services. These terms apply to all visitors, users, and others who access our website or purchase our products.

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms. You agree not to use our website in any way that violates any applicable law or regulation, or that could damage, disable, overburden, or impair our servers or networks. You must not attempt to gain unauthorized access to any part of our website, other accounts, computer systems, or networks connected to our servers.

3. Products and Orders

3.1 Product Information

We strive to display our gelato products, flavours, and descriptions as accurately as possible. However, we do not guarantee that product descriptions, images, pricing, or other content is accurate, complete, reliable, current, or error-free. Colours and images may vary depending on your device display settings.

3.2 Ordering and Payment

When you place an order through our website, you are making an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including product availability, errors in product or pricing information, or suspected fraudulent activity. Payment must be made at the time of order through our secure payment system. All prices are displayed in South African Rand (ZAR) unless otherwise stated.

3.3 Delivery and Collection

Delivery times are estimates and may vary depending on your location and circumstances beyond our control. Due to the perishable nature of gelato, we may have specific delivery requirements and time windows. It is your responsibility to ensure someone is available to receive your order. Collection orders must be picked up within the specified time frame.

4. Allergens and Dietary Information

Our gelato products may contain allergens including but not limited to dairy, nuts, eggs, gluten, and soy. While we take precautions to prevent cross-contamination, we cannot guarantee that any product is completely free from allergens. If you have food allergies or dietary restrictions, please contact us before placing an order. You are responsible for reviewing ingredient information and making informed decisions about consumption.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, recipes, and software, is the property of Moro Gelato or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our website without our prior written consent.

6. Refunds and Returns

Due to the perishable nature of our products, refunds are handled on a case-by-case basis. If you receive a damaged or incorrect order, please contact us within 24 hours with photographic evidence. We will assess each situation and may offer a refund, replacement, or store credit at our discretion. Refunds will be processed to the original payment method within 7 to 14 business days.

7. Limitation of Liability

To the fullest extent permitted by law, Moro Gelato shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products. Our total liability for any claims arising from your use of our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Moro Gelato, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of our website, your violation of these Terms, or your violation of any rights of another party.

9. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes by updating the "Last Updated" date at the top of these Terms. Your continued use of our website after any changes indicates your acceptance of the new Terms. We encourage you to review these Terms periodically.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Moro GelatoEmail: info@morogelato.co.zaWebsite: www.morogelato.co.za

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