Privacy Policy

Moro Gelato ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully. By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when placing an order, creating an account, subscribing to our newsletter, or contacting us. This includes your name, email address, phone number, delivery address, billing address, and payment information. We collect only the information necessary to process your orders and provide our services.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and pages viewed. We may also collect information about your browsing behaviour, such as the time spent on pages and links clicked. This information helps us improve our website and services.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, but disabling cookies may affect some features of our website.

2. How We Use Your Information

We use the information we collect to process and fulfil your orders, including delivery arrangements; communicate with you about your orders, account, or inquiries; send promotional communications if you have opted in; improve our website, products, and customer service; detect and prevent fraud or unauthorized activities; comply with legal obligations; and analyse usage patterns to enhance user experience.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website, processing payments, delivering orders, or conducting our business. These parties are contractually obligated to keep your information confidential. We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our payment processing is handled through secure, encrypted connections. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to access, correct, or delete your personal information; object to the processing of your personal information; withdraw consent for marketing communications; lodge a complaint with the Information Regulator; and request information about what personal data we hold about you. To exercise these rights, please contact us using the details provided below.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order information is typically retained for a period of 5 years for tax and accounting purposes. You may request deletion of your account and personal information at any time, subject to legal retention requirements.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

8. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly. Please note that you may still receive transactional emails related to your orders.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us at:

Moro GelatoEmail: info@morogelato.co.zaWebsite: www.morogelato.co.za

Information Regulator (South Africa)Website: www.justice.gov.za/inforegEmail: inforeg@justice.gov.za

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